This blog is a way for me to giving back to my community. I would like to start this blog entry with a big thank you to you for reading and commenting on my blog post about “Tankless water heaters” I had almost 450 views and over 40 comments in a week. I hope I informed you and helped you make a good decision about replacing your water heater with themodel right for your home. Some of the comments were from clients of mine that we had replaced water heaters for. Many were from women and men all over the country who appreciated the unbiased information.
Again thanks for reading and commenting.
Speaking of comments, I would like to thank Don who said “Said on April 30, 2009 at 2:13 pm
I had Kevin Shaw Plumbing install a tankless water heater last month-it was the best decision that I’ve made! Endless hot water, what a difference, my family loves it! Thank you.”
OK, on to this weeks entry entitled “The Customers “Bill of Rights” People, often ask,”Kevin what makes your company special” I like to think that whether a customer decides to do business with me or not, they should deserve to be treated with the “Customers Bill of Rights.” A copy is part of our invoice packet.
Quality service that you have a right to expect from any home repair company.
1. Caring People Answering the Phone
Isn’t it maddening to reach an answering machine when your basement is filled with water or your water heater is no longer providing hot water? Our phones are fully staffed from 7:30am-5:30 pm Monday through Friday. For after hours & emergencies we have a 24-hour staffed answering service and paging system that enables us to respond to your needs 24 hours a day 7 days a week!
2. Polite, Professional Customer Service Representatives
Reaching a live human isn’t much comfort if that person is surly or incompetent. Call us at 626-359-1864 and you will be treated with courtesy and respect. We Guarantee It!
3. Convenient Scheduling
Today, most households have two wage earners. We make it a priority to accommodate your schedule and offer priority scheduling to our Service Partner members. Give us a call @ 626-359-1864
4. Service Agreements
“An ounce of prevention is worth a pound of cure.” This applies to your home’s health as well as your own. We offer preventative maintenance agreements that save you time and money! Visit our Discount Club page for more info.
5. Firm Price Quotes
You approve the price before we do the work. We quote you the full price of the job, before we do the work. No more watching the meter run *No Hourly Charges. Plumbers who charge by the hour have no incentive to get done quickly. That costs you money * No Overtime Charges * No Low ball Phone Estimates * No Hidden Charges!
6. Guaranteed Performance
Our written guarantees (most a minimum of 1 year) are the best in the business and we offer extended warranties as well. If anything should break during the warranty period, we will fix it at absolutely no cost to you!
7. Security Protection
With the rampant crime rate these days, you can never be too cautious. Our service technicians wear company uniforms, carry business cards and are ready to show you their ID upon request, so you know who they are. They also park the company vehicle where it is readily available so you know who is at your door.
8. Respect for Your Property
Our service technicians leave your home clean. They arrive, supplied with rubber gloves, booties and drop clothes, entry carpets, vacuum cleaners and cleaning supplies. They use these to protect and respect your property.
9. Qualified Service Technicians
Being a plumbing technician is a lot harder than it used to be. Ever-changing codes, environmental regulations and increasing technology require today’s technicians to receive continual training. At Kevin Shaw Plumbing, Inc. we constantly invest in advanced education and training. A company that does not invest in education for its employees is not a company you want to do business with.
10. Complaints Handled Courteously and Promptly
No matter how good a company might be, human error may rear its head from time to time. We want you to be a customer for life. We promptly and courteously resolve all problems even if it costs us money. You will be satisfied with our services or we will do it over to make it right. We are upfront in explaining that premium service comes at a fee that is more than most but less than some. Unless we make a mistake, we will not entertain a complaint about our fees.
Your local Pasadena Plumber is proud of our services and look forward to meeting you in person.
That’s a wrap of this edition of “Around the House with the “Local Pasadena Plumber”
This material is copy right protected by Kevin Shaw Plumbing, Inc. @ Nexstar Network and may not be copied.
Pasadena Area Plumber 
Great blog Kevin. You hit the nail on the head. People are buying more than a product or a service when they call a contractor. They’re literally buying into the company. Your blog forces us to think about all the hidden stuff we’re getting when we buy into a company. Keep up the great blogging, my friend!
Kevin, great blog. Let’s turn up the heat and get some lively debate cooking here!
Honestly nice work here.
Tim
Great ideals that I wish every service company would follow – now that would be a great law!! My favorite is giving the price up-front; my opinion is that it is incredibly unprofessional and unfair for a service “professional” to charge by the hour when the homeowner has no control over how long they’ll take to do the job. Keep up the good work.
Kevin I really like your Customer Bill Of Rights!How great that your company puts the customer first. What great concept. All home service repair companies should follow your lead. It’s amazing that companies that depend on a customers satisfaction for future business treast there customers so bad. Way To Go!
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